Policy Page

We are a company as Kashha for travel and tourism in UAE, Abu Dhabi in all proceed flights, hotel and cars services. We believe in the role of technology in facilitating and developing social and economic life.

kashha will be responsible for your information, which originally collects information for you or for you. In cases where this privacy notice does not address the collection and use of personal information, the privacy notice provided when your personal information is collected

You do not have to provide your personal information to us, but if you do not provide certain information, we will only be able to provide you with limited products and services. For example, when you refuse to provide mandatory travel information, we will not be able to transfer you

We may amend this Privacy Notice from time to time to keep it in compliance with legal requirements and the way we conduct business. If we decide to change our privacy notice, we will post any updates on this web page and in the privacy sections of any relevant platforms. Please regularly check this internet page and the privacy sections of any relevant platforms for the latest version of the privacy notice. If at any time we decide to make material changes to our privacy notice, we will endeavor to inform you via a notice on our website or on the relevant section of any other platform or via email

You may find external links to third-party websites on our platforms. Our privacy notice does not apply to your use of a third-party site. We are not responsible for the privacy practices of websites that are not operated by a Kashha entity, and we encourage you to read the privacy statements of any of these third-party websites

When you book a flight, holiday or make other travel related bookings with us, we will collect, process and use personal information so that we can deal with all aspects of your booking.

Types of personal information we collect

The personal information we collect and use if you make a reservation or travel with us

• The name
• surname
• Date of Birth
• adress
• Contact details (including email address and phone / mobile phone number)
• Sex
• Passport details
• Emergency contact
• Payment card details
• Nationality and other information for tax purposes (some countries only)
• Meal preferences
• Destination Address (if applicable)

How we use the personal information

We use your personal information to:

To fulfill our agreement with you and / or deal with your reservation or the reservation you are referring to, including processing your reservation, sending your itinerary to you or any other details related to your reservation, or contacting you if there is a problem with your reservation (for example, by sending a service message to let you know When your reservation process is not complete) (for example, if your flight is delayed or canceled)

Inform you of changes in your itinerary Managing operations related to your flight, for example, ground handling (such as baggage and baggage handling), and airport operations (such as check-in).

Processing payments for your reservation, fulfilling requests for refund and for accounting or auditing purposes providing access to lounges and utilizing other airport products and services (such as welcome services) (for example, knowledge of past travel experiences, transactions or preferences, and designing the way we offer our products or Our services to you depending on your preferences and your profile)

Personalizing the service you receive to personalize the appearance and feature of our platforms and our communications with you, in order to align with your preferences that you have informed us or that we have inferred from us through your use of our platforms, market research, and your interaction with us through social media networks and previous transactions (details about how we use Your personal information for marketing purposes, classification of profiles and analyzes below)

Provide the most effective form and content by using the location data used by our mobile platforms (for example, automatic filling of departure airport boxes, airport codes and the country of payment) if you have activated the location services feature on your mobile device

Communicate and interact with you at different contact points throughout your trip (for example, we may inform you that the departure gate has changed or that you have not yet completed immigration procedures)

Improve the products and services we provide or help us create new products

Conduct customer satisfaction surveys so that we can gain a better understanding of how we can further improve our products and services or help us create new ones. During these surveys, we may collect personal information from you related to your thoughts / comments about your experience with us

Marketing our products and services to you (details of how we use your personal information) for marketing purposes, classification of profiles and analyzes below

When booking a flight or vacation or making other travel-related reservations with us, we will collect, process and use personal information so that we can deal with all aspects of your reservation.

Types of personal information we collect

When booking a flight or vacation or making other travel-related reservations with us, we will collect, process and use personal information so that we can deal with all aspects of your reservation.

• The name
• surname
• Date of Birth
• adress
• Contact details (including email address and phone / mobile phone number)
• Country of residence
• Nationality
• Preferred Language
• The name of the institution / company, address and phone number

We collect various personal information based on your payment method (such as credit card, bank transfer, and cash). For example, for credit card payments, we collect the name of the credit card holder, address, card number, expiration date, and CVC verification code. You can also choose to save your credit card details with us for future use. We don't keep the CVC / CVV verification code (which is the security code on the back of the credit card

We collect your name, contact information and details on your business card or professional file online during or in connection with our activities and institutional activities. We collect this information in order to communicate with you and offer business opportunities to you regarding our company, our products and services

Protect your personal information

We have implemented and maintained appropriate technical, regulatory and security measures, policies and procedures designed to protect the personal information that you share with us and to protect the privacy of this information. For example, the measures we take include:

Establishing privacy requirements for our employees and service providers;

Permanently destroy or delete identity data from personal information if it is no longer needed for the purposes for which it was collected

Follow security measures when storing and disclosing your personal information to prevent unauthorized access to it

Use secure communication channels such as:

(SSL SSL)

(TLS transport layer security)

Here are some simple measures you can take to ensure your information is kept safe:

Keep your reservation reference confidential - when making a reservation a unique reservation reference (also known as a 'PNR' or traveler number record) will appear in the confirmation email or the ticket for everyone in your reservation. It is important that you keep your reservation reference confidential at all times. Other people may be able to access your reservation details via our system if you disclose your reservation reference to them;

If you are a group traveler and wish to make your individual reservation details not available to other travelers, you can choose to have each person have a separate reservation (payment must be made individually);

You should not share your login details with anyone else. You must also log out when you are finished using our platforms. This is especially necessary if you are using a publicly available computer

You have to be aware of 'impersonation', and that means someone trying to represent themselves as someone else to obtain information from you - please always check if emails from any sender are really from him, and if you have doubts, please move Directly to his website and do not click on the links in the emails, as this may take you to the 'clone' cloning websites that use your information illegally.

Storing your personal information

We keep your personal information as long as it is reasonably necessary for the purposes for which it was collected. For example, to manage reservations and provide you with any of our products or services, as described in this Privacy Notice. We will make sure to dispose of it in a safe manner

In some cases, we may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if We reasonably believed that there was a potential litigation related to your personal information or your personal dealings

If you need more information on how to keep certain information, please contact us

The primary point of contact for all issues arising from this privacy notice is our data privacy officer, whom you can contact via the following mail

support@kashha.com

If you have any questions, concerns or complaints regarding our commitment to this Privacy Notice, we encourage you to contact first with the Data Privacy Officer. We will investigate and try to resolve complaints and disputes as quickly as possible and, in all cases, within the timelines stipulated in the applicable data protection laws.